Remote Customer Service Position Job at Vitalief Corporation, New Brunswick, NJ

WVlTSE42bTBCSU9mcDIvbm5mek1tL3dJanc9PQ==
  • Vitalief Corporation
  • New Brunswick, NJ

Job Description

This is our responsibilities, qualifications, and expectations for individuals in roles focused on assisting and supporting customers.

Location: [Remote position]

Job Type: [Full-time or part time]

Reports To: [Customer Service Representative]

Job Summary:

As a Customer Service Representative , you will be a key member of our customer-focused team, responsible for ensuring exceptional customer experiences. You will engage with customers through various communication channels, addressing inquiries, resolving issues, and providing information about our products or services. Your goal will be to leave every customer satisfied and confident in their interactions with our company.

Key Responsibilities:

- Respond to customer inquiries and resolve issues promptly and courteously through phone, email, chat, or in-person interactions.
- Develop a deep understanding of our products or services to provide accurate information and assist customers in making informed decisions.
- Investigate and resolve customer complaints or problems, striving for first-call resolution whenever possible.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges according to company policies.
- Provide technical assistance and troubleshooting support to customers experiencing product-related issues.
- Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions.
- Identify opportunities to recommend additional products or services to customers, contributing to revenue growth.

Required Knowledge /Skills / Abilities / Qualifications:

- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
- Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments

- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
- Work from home

Shift:
-8 hour shift
-Day shift
-Evening shift

Weekly day range:
-Monday to Friday
-Rotating weekends
Employment Type: Full-Time
Salary: $ 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Shift work, Day shift, Afternoon shift, Monday to Friday,

Similar Jobs

China Global Connections

融合部教学主任 Job at China Global Connections

 ...up teaching activities, articulation of high school curriculum.Responsible for maintaining home-school relationship and improving students' and parents' satisfaction;Complete other work arranged by the leadership.RequirementsEducation or related majors, master degree or... 

China Global Connections

Design and Technology Teacher Job at China Global Connections

We are looking for Design& Technology Teacher for a K-12School based in Shenzhen. This is a full-time position starting from theupcoming academic year in August 2025.About the schoolLocated in Shenzhen, this school brings together theheritage of Europe's oldest educational...

Trianz

AWS ProServ Alliance Development Manager Job at Trianz

 ...from the Indian army and author of Crossing the Digital Faultline | Trianz, and a team of veterans from well-known firms such as Deloitte, HCL, KPMG, Wipro, Microsoft, TATA, AWS, GE, etc.About TrianzTrianz believes that companies around the world face three challenges... 

Lensa

UX Researcher Job at Lensa

 ...stage of their career. Our client, Meta Inc, is seeking professionals in Charleston, WV. Apply via Lensa today! Summary Our UX Research team is designing for the global spectrum of human needs, which requires us to deeply understand the behaviors of the people behind... 

Gpac

Landscape Designer/Architect Job at Gpac

Reputable firm is looking for a qualified Landscape Designer/Architect to join their growing team! The multi-disciplinary firm offers a...  ...designers, landscape architects, and engineers for private and public projects. Role Requirements: Minimum 5 years of professional...