In line with the mission and values of Big Thunder Marine and our commitment to maintaining a premier presence as the Lake of the Ozarks' leading watercraft dealer, the Sales Assistant supports this initiative by delivering exceptional customer service and
serving as the primary point of contact for customers.
The Sales Assistant (receptionist position) will also ensure the continued growth and success of our company by focusing on clear communication and efficiency regarding the sales team lead software. At all times, the Sales Assistant will work to enhance our customer service experience and create lasting relationships with our clients.
Big Thunder has the following benefits programs available to eligible employees:
• 401(k) Savings Plan
• Bereavement Leave
• Health Insurance
• Holidays
• Jury Duty Leave
• Life Insurance
• Supplemental Life Insurance
• PTO Benefits
• Vision Care Insurance
• Witness Duty Leave
• Continuing Education
• Discounted equipment rentals
• Employee Purchase program
Essential Functions Statement(s)
• Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answer, screen, and direct phone calls to staff; takes messages and schedules appointments.
• Identify the clients and inform the appropriate salesperson by utilizing the Salesforce CRM program.
• Disperse incoming leads based on boat ownership (pre-owned and brokerage).
• Disperse new inventory leads based on salesperson availability.
• Initiate lead follow-up within an hour of assignment after the assignment.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Organize and clean merchandise displays to be customer friendly and presentable.
• Additional duties and tasks in coordination with the Retail Manager and retail needs.
• Additional duties and tasks as assigned by the Director of Sales
POSITION QUALIFICATIONS
Competency Statement(s)
• Accountability - Ability to accept responsibility and account for his/her actions.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
SKILLS & ABILITIES
Education: High School Diploma or GED is required, Post-secondary education is desired.
Experience: 1-2 years’ experience as a receptionist or administrative support preferred.
Computer Skills: Proficiency with Microsoft Office Suite or related software. Experience with
Salesforce CRM is highly valued.
PHYSICAL REQUIREMENTS
• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.
WORK ENVIRONMENT
Typical office environment with moderate noise level when working indoors. Outdoor and marine environment may contain uneven and slippery surfaces. Noise level may increase substantially upon interaction with watercraft.
Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.
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