Job Description

PURPOSE
Responsible for the day-to-day configuration, support, maintenance, and improvement of various platforms, primarily Salesforce.

RESPONSIBILITIES

• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks
• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
• Automate processes using Salesforce tools such as process builder, approval processes, validation rules, and Salesforce flow builder
• Train new users and grow the Salesforce skill set across the organization
• Document customizations made in Salesforce
• Plan ahead for upgrades, seasonal releases, and long term projects

REQUIRED ATTRIBUTES/EXPERIENCE/SKILLS

• Strong Salesforce interest and ability to quickly master new technology
• Ability and willingness to perform under multiple deadlines and on multiple types of tasks
• Ability to be highly accurate but at the same time weigh the effort put into an activity against the benefit derived from it and adjust accordingly
• Ability and willingness to adapt to changes
• Ability to work independently and in a group
• Ability to communicate effectively (written and verbal)

PREFERRED ATTRIBUTES/EXPERIENCE/SKILLS

• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred
• Strong understanding of Salesforce best practices and functionality preferred
• Minimum two years of experience as a Salesforce administrator preferred
• Salesforce Admin (ADM201 and ADM211) certified preferred

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