Job Description

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. 

About the Position

We are currently seeking a skilled Salesforce Administrator to join our team. The ideal candidate will have a strong foundation in Salesforce administration and configuration, along with experience providing user support and troubleshooting. This role will be responsible for maintaining and enhancing our Salesforce instance to meet the evolving needs of our organization, as well as providing day-to-day support to Salesforce users.

Responsibilities

• Serve as the primary point of contact for Salesforce user support, including resolving user issues, answering questions, and providing guidance on Salesforce best practices.
• Perform regular system maintenance tasks, including user management, security settings, and data maintenance activities.
• Configure and customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and reports.
• Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical solutions within Salesforce.
• Conduct user training sessions and create documentation to promote user adoption and proficiency in Salesforce.
• Perform data analysis and validation to ensure data integrity and accuracy within Salesforce.
• Assist with the implementation of new Salesforce features and functionalities, including testing and rollout activities.
• Collaborate with cross-functional teams, including developers, business analysts, and project managers, to support Salesforce-related initiatives and projects.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Systems or related field.
• Minimum of 2 years of experience as a Salesforce Administrator, with a focus on user support and implementation. (Hands-on)
• Strong understanding of Salesforce configuration, including custom objects, fields, flows, and reports.
• Demonstrated ability to be a team player, with a collaborative mindset and willingness to assist colleagues as needed.
• Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
• Strong analytical and problem-solving skills, with a focus on providing timely and effective solutions to user issues.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Salesforce Administrator certification - advantage.

For employees hired to work remotely from New York, or from our NYC HQ, Fireblocks is required by law to include a reasonable estimate of the compensation range for this role. This range is specific to New York City and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $97,000 - $128,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. 

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. 

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