Job Description

Role: SalesForce Business Analyst

Location: Seattle, WA (Hybrid)

Contract

Roles & Responsibilities:

• Years of Experience - 10.0 to 15.0 Years
• Consult and liaise with stakeholders to gather and confirm business requirements
• Analyze and consolidate information to develop solutions to ensure business requirements are achieved
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Provide expert support to key stakeholders in managing system and process changes
• Produce functional, technical and system design documentation
• Create test scenarios for applications and enhancements, ensuring functional requirements are met
• Facilitate testing of new Salesforce functionality rollouts
• Develop complex reports and dashboards to support the delivery of business key metrics.
• Deliver effective training modules and user guides
• Identify and develop super user knowledge and capabilities across the business

Interact with third party vendors and developers where appropriate Competencies:

• Salesforce Certified Administrator (ADM201)
• 5+ years of experience with Salesforce.com setup and configuration
• 5+ years business analyst experience
• 1-2 years project management experience preferrable
• Excellent knowledge of the full SDLC - Proficient MS Excel, Word, PowerPoint and Visio user
• Extensive experience in data modelling, process mapping and specification documentation
• Experience facilitating workshops and discussion sessions
• Experience in developing, implementing and maintaining system processes and procedures
• Experience in creating business cases for technology-related solutions
• Experience in working with B2B Commerce Cloud, Experience Cloud, Sales Cloud and Service Cloud

Mandatory Skills

• Sales Force Advanced Administrator

Key Skills:

Salesforce Business Analyst, B2B Commerce Cloud, Sales Cloud and Service Cloud

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