Job Description

Job Description:

We are looking for an experienced Salesforce Sales and Service Cloud Developer with
a strong background in LWC, Community Cloud, Apex classes, triggers, and
integrations. The ideal candidate will design, develop, and implement scalable
Salesforce solutions, automate business processes, and ensure seamless system
integration. The role requires excellent communication skills to interact with
stakeholders and manage the deployment of Salesforce applications effectively.

Requirements:

• 6-8 years of demonstratable experience in software development.
• Foundational understanding of Sales Cloud & Service Cloud, Field Service including common products/features.
• Salesforce Service Cloud and Sales experience
• Proficient in lightning best practices and functionality
• Incident and problem management experience

Requirements:

• Salesforce App Builder or Salesforce Platform Developer I/II Certification.
• Familiarity with Agile and DevOps development methodologies.
• Familiarity with Atlassian and Tricentis product suites.
• Experience with Copado DevOps or any similar deployment tool

Job Responsibilities:

• Design and Development: Architect, develop, and implement robust Salesforce solutions using Service Cloud, Field Service, Lightning Web Components (LWC), and Community Cloud.
• Customization and Automation: Create custom Apex classes, triggers, and workflows to automate business processes and enhance Salesforce functionalities.
• System Integration: Develop and maintain integrations between Salesforce and other enterprise systems, ensuring data consistency and integrity across platforms.
• Deployment Management: Hands on the deployment process using deployment tools such change sets, or third-party tools like COPADO, ensuring smooth and error-free releases.
• Stakeholder Communication: Collaborate with business stakeholders to gather requirements, provide technical expertise, and deliver solutions that align with business needs.
• Quality Assurance: Conduct unit testing, troubleshoot issues, and optimize code for performance and scalability.
• Documentation: Maintain clear and detailed documentation for custom solutions, processes, and system integrations.
• Troubleshoot and resolve production issues promptly, providing tactical and strategic solutions or code changes as needed.
• Conduct root cause analysis on major problems and recurrent issues, implementing corrective actions to prevent future occurrences.
• Understand business complexities and provide technical resolutions to user problems, ensuring minimal impact on operations.
• Respond to critical production operational issues and collaborate with the Core team for resolution.
• Coordinate with different teams on integration points and facilitate resolution of related issues.
• Manage competing tasks and priorities effectively, demonstrating strong time management skills.
• Utilize tools like ServiceNow for incident monitoring and actioning.
• Effectively manage your work within Agile methodologies.
• Creating reports and dashboards within Salesforce and other related tools.
• Conduct Client Debug log analyses.

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