Job Description

Brandeis University is delighted to announce a career opportunity for a Salesforce ITS Developer in the IT Department . If you are looking for an opportunity to work at a beautiful university campus with lots of perks including free parking and access to a top of the line athletic facility, look no further! At Brandeis we offer a competitive benefits and compensation package which includes medical, dental and life insurances.  If you hope to advance your career through educational opportunities, Brandeis offers tuition benefits for employees, dependents and spouses.  Our 403b retirement savings plan includes a generous match.

The Salesforce ITS Developer reports to the Lead Salesforce ITS Developer and works closely with Institutional Advancement (IA) staff and other departments to ensure the CRM applications of Salesforce, ascend, Linvio Events and PaymentConnect, Conga Composer, GiveCampus, and MCAE are configured according to business user needs. The individual responds to user requests regarding application issues and enhancement requests and, under the direction of the Lead Salesforce ITS Developer, designs, develops, tests, and implements solutions for Salesforce and the suite of associated applications. The individual also assists with testing delivered application enhancements.

This is a hybrid role and will require working at our Waltham, MA campus.

Job Responsibilities:

The Salesforce ITS Developer works under the direction of the Lead Salesforce ITS Developer to develop technical solutions to support and enhance CRM applications, including but not limited to Salesforce, ascend, Linvio Events and PaymentConnect, MCAE, Conga Composer, and GiveCampus (85%)

• Assists with designing and developing business logic solutions using Salesforce Apex coding , Salesforce Flows, and Lightning Web Components.
• Works with our functional partners in Advancement Alumni Relations , Student Affairs, Athletics, University Events, and other departments to develop solutions for enhancing the out-of-the-box functionality delivered with our event management application, Linvio Events.
• Review and respond to user requests and develop an action plan to resolve issues.
• Participates in enhancement projects and product upgrade processes (requirements, documentation, systems configuration, test documentation).
• Initiate and follow through on support cases logged with each application vendor.
• Provide day-to-day functional and technical support for Salesforce, Ascend, Conga Composer, Linvio Events and PaymentConnect, GiveCampus, and MCAE, providing scalable and reusable solutions where possible. Review, respond to, and resolve user-generated help tickets in the TeamDyanmix service management system, following established SLA parameters.

Training and Knowledge Transfer (10%)

• Engage in knowledge transfer to CRM team members and system users for Salesforce, ascend, Conga Composer, Linvio Events and PaymentConnect, GiveCampus, and MCAE.

Other (5%)

• Participate in ITS-related activities as needed

Position Requirements:

• BA/BS required.

• Management Information Systems, Computer Science, or related field preferred.

• 2+ years of Salesforce developer experience is required

• 2+ years of related higher education or fundraising work experience is preferred.

• Experience with Salesforce, including configuration, Apex coding, flows, and API integrations is required.

• Knowledge of Lightning Web Components and HTML/JavaScript/CSS is desirable. Experience with managed packages is preferred.

• Knowledge of constituent management, event management, and direct marketing software is preferred.

• Excellent analytical and problem-solving skills and demonstrated ability to set priorities and meet deadlines.

• Ability to work well under pressure and understand the urgency of University deadlines.

• Experience maintaining a high degree of discretion with data.

• Functional knowledge of Institutional Advancement core business processes is required.

About Brandeis University

As a medium-sized private research university with global reach, we are dedicated to first-rate undergraduate education while making groundbreaking discoveries. Four major academic units with 3,600 undergraduates and 2,050 graduate students comprise the University: the College of Arts and Sciences, the Heller School for Social Policy and Management, the International Business School, and the Rabb School of Continuing Studies. In 1985, Brandeis was elected to membership in the prestigious Association of American Universities (AAU), which represents the 62 leading research universities in the United States and Canada. Brandeis has been ranked among the top 35 national universities by U.S. News & World Report every year since the rankings’ inception. Our 235-acre campus is located in the suburbs of Boston, a global hub for higher education and innovation. Our faculty are leaders in their fields, as passionate about teaching and mentorship as they are about pushing the boundaries of knowledge. Our students are motivated, compassionate, curious and open to exploring new and challenging experiences. Brandeis was founded in 1948 as a nonsectarian university under the sponsorship of th ... e American Jewish community to embody its highest ethical and cultural values and to express its gratitude to the United States through the traditional Jewish commitment to education. By being a nonsectarian university that welcomes students, teachers and staff of every nationality, religion and orientation, Brandeis renews the American heritage of cultural diversity, equal access to opportunity and freedom of expression.

Show more

Show less

Job Tags

Similar Jobs