Job Description

Job Title: Senior Manager - Multi-Location Car Wash Operations
Locations: South Willow Ave | South Jefferson St
Company: Wash N Roll
About Us: Wash N Roll is a leader in premium car wash services, committed to delivering exceptional quality and customer satisfaction at every turn. With our two state-of-the-art car wash locations in Cookeville, we are dedicated to providing a superior experience for our customers. We are seeking an experienced and enthusiastic Senior Manager to oversee and optimize operations across both of our locations.
Position Overview: As the Senior Manager for Wash N Roll, you will play a critical role in managing and enhancing the performance of our Smyrna and Antioch car wash locations. You will be responsible for ensuring operational efficiency, maintaining high service standards, and driving team performance across both sites. This is an exciting opportunity for a strategic leader with a passion for excellence and a track record of managing multiple locations.
Key Responsibilities:

• Operational Excellence: Supervise the daily operations of both car wash facilities to ensure smooth, efficient, and high-quality service delivery.
• Team Leadership: Manage, motivate, and develop a diverse team of supervisors, technicians, and customer service representatives. Conduct regular performance evaluations and provide training and support.
• Customer Satisfaction: Uphold and exceed our customer service standards. Address customer concerns and feedback promptly, striving for a consistently outstanding experience.
• Financial Management: Oversee budgeting, financial reporting, and cost control for both locations. Develop strategies to improve profitability and manage resources effectively.
• Process Optimization: Identify and implement best practices to enhance operational efficiency and service quality. Continuously assess and refine processes to drive performance improvements.
• Compliance & Safety: Ensure that all operations adhere to industry regulations and safety standards. Conduct regular safety audits and enforce strict adherence to safety protocols.
• Inventory Oversight: Manage inventory levels of supplies and equipment, ensuring timely replenishment and optimal stock levels.

• Experience: At least 3 years of managerial experience in the car wash or related service industry, with demonstrated success in managing multiple locations.
• Leadership Skills: Strong leadership abilities with a proven track record of team development and performance management.
• Customer Service: Exceptional customer service skills with a commitment to delivering a superior customer experience.
• Financial Acumen: Proficiency in budget management, financial analysis, and cost control.
• Problem-Solving: Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
• Communication: Outstanding verbal and written communication skills.

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.

Join Wash N Roll and be a key player in delivering top-quality car wash experiences in Cookeville!

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