Job Description

Senior UX Researcher
(San Jose, CA)

Description
We're looking for a curious and empathetic Senior UX Researcher who is passionate about understanding user needs. You'll play a vital role in uncovering deep insights that inform the creation of user-centered experiences. Through a variety of research methods, you'll help us build trust and security into our products, while also contributing to a positive brand experience for our target audience. Your strong communication and collaboration skills will be essential for effectively sharing your findings and influencing stakeholders in the design process.

Responsibilities

• Be a proactive member of a cross-functional product team by identifying research opportunities that inform product and design strategy, scoping project requirements, and clearly communicating your approach.
• Independently execute research studies from beginning to end: identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality.
• Present compelling insights and recommendations to multiple teams and leaders across the organization that drive customer-centric decisions.
• Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into your own work
• Act as a vital liaison between design, product management, and marketing teams.
• Champion the voice of the customer in workshops and design sprints by surfacing relevant findings, pitching research opportunities, and informing the evolution of our product and design strategy
• Shape our thriving Experience Design community: advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft.
• Demonstrate a growth mindset by actively seeking feedback, experimenting new approaches, and working to expand your skillset.

Qualifications

• Bachelor's +4-5 years and/or Master's Degree +3-4 years in the study of user experience, design, research or related fields; for example, Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive or Social Sciences OR alternative equivalent project/portfolio experience.
• Experience across digital products and platforms, financial services and/or ecommerce expertise an advantage.
• Experience with a variety of research methods and approaches in remote, field, and lab settings: card sort, tree test, diary study, in-depth interview, unmoderated and moderated usability, concept testing.

Pay Rate: $84/hr (Depending on the skills and experience) under a W-2 contract.

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