Job Description

The Service Associate is expected to lead shift execution with operational confidence, ensuring quality, inventory control, and team support.

Responsibilities:

1. Shift & Store Operations

• Independently manage assigned shifts, ensuring SOP compliance, consistent product quality, and timely handling of unexpected operational issues.
• Execute store opening and closing procedures according to company standards.
• Enforce store tidiness and hygiene in all customer-facing and back-of-house areas to ensure compliance with SOPs and cleanliness standards.
• Safeguard store assets and materials during shift operations and escalate issues when needed.
• Perform other duties as assigned by the store leadership team.

2. Inventory & Resource Management

• Assist in stock estimation and ordering, especially around shift-specific material use and waste reduction.
• Track product losses and discrepancies during shifts and report findings for cost control.
• Estimate material usage and expected loss to support efficient inventory planning and reduce waste.
• Support stock takes and warehouse organization and maintain cleanliness and accessibility of supplies

3. Product & Visual Standards

• Ensure bar production quality, consistency, and adherence to product presentation standards.
• Implement merchandise display guidelines accurately and ensure visual standards are maintained during each shift.

4. Events & Operational Awareness

• Support the execution of in-store event procedures and activities.
• Develop familiarity with the surrounding commercial area and customer demographics to support operational awareness.

5. Team Support & Training

• Actively participate in training and mentoring of Junior Associates, supporting their skill development and helping to uphold brand and service standards.

Requirements:

• More than 2 years of work experience in F&B or retail industries.
• Skills: Coffee making, Certain knowledge in Bakery and Brunch.
• Fluent English proficiency.
• Strong interpersonal, communication, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.

Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to – moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by.

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