As a Technical Support Specialist at Tek Spikes, you will be the frontline support for our clients, helping them troubleshoot and resolve technical issues related to our products and services. Your role will involve providing exceptional customer service, diagnosing problems efficiently, and escalating issues when necessary. With a strong technical background and excellent communication skills, you will ensure our clients have a smooth experience while using our software solutions.
Key Responsibilities:
Requirements
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 2+ years of experience in technical support or a similar role, preferably in a software environment.
- Strong understanding of computer systems, software applications, and networking concepts.
- Excellent troubleshooting skills and experience with ticketing systems.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Customer-oriented mindset with a passion for providing outstanding service.
Preferred Skills:
- Experience with CRM software, help desk software, and remote support tools.
- Familiarity with programming languages (e.g., Java, Python) and database management (e.g., SQL).
...Assignment description: Field Force Merchandising is currently seeking part time retail service merchandisers to maintain GREETING CARD displays. Pay rate $18+/per hour (Dependent on experience) Although this is a part-time position and will offer work on...
Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether youve been an administrative...
...As the Audio-Visual Installation Technician, you will perform a wide variety of installation duties on technology projects for our clients. This position is the key field position for the bulk of the actual work that gets done in our clients buildings. The install tech...
...People are the heart and soul of our company, bringing Great Food and Memorable Experiences that friends and families connect over... ...!) * Rapid Advancement Opportunities * FUN Atmosphere Delivery Driver is generally offered as a part time restaurant job. Prior experience...
...Marketing Events Manager 1924 A leading enterprise software solutions company is seeking a Marketing Events Manager . The successful candidate will lead the planning and execution of our ancillary events, and work closely with cross-functional teams, external event...