Telecommunication Installer Technician
Location: Northern Illinois including Rockford, IL
A Telecommunications Installer Technician is responsible for the installation, maintenance, and repair of telecommunication systems and equipment. This role involves working with a variety of technologies, including telephone systems, internet services, cable television, and other communication devices. The technician ensures that customers have access to reliable and high-quality communication services.
Responsibilities Include:
Installation and Setup:
Install and configure telecommunications equipment, including routers, modems, phone systems, and cable lines.
Set up and connect communication systems for residential and commercial customers.
Ensure proper functioning of installed equipment through testing and troubleshooting.
Maintenance and Repair:
Diagnose and repair issues with telecommunications equipment and infrastructure.
Perform routine maintenance to ensure systems are operating efficiently.
Respond to service calls and troubleshoot network or connectivity problems.
Customer Service:
Provide excellent customer service by explaining installation procedures and equipment usage to clients.
Address customer complaints and provide technical support both on-site and remotely.
Educate customers on how to use their new telecommunications systems effectively.
Technical Duties:
Run and terminate cables, including fiber optic, coaxial, and Ethernet.
Use specialized tools and equipment for installation and testing, such as cable testers and signal meters.
Program and configure telecommunications systems according to customer requirements.
Documentation and Reporting:
Maintain accurate records of installations, repairs, and maintenance activities.
Complete and submit required documentation and reports in a timely manner.
Keep inventory of supplies and equipment used in installations and repairs.
Qualifications:
Technical Skills:
Proficiency in using hand and power tools.
Understanding of telecommunications systems and networking principles.
Ability to read and interpret technical manuals, blueprints, and schematics.
Experience and Education:
Minimum of 3 years of experience in telecommunications installation, maintenance, or a related field.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Good physical condition and ability to work in various environments, including heights and confined spaces.
Preferred Qualifications:
High school diploma or equivalent; additional technical training or certifications preferred.
Certifications such as CompTIA Network+, Certified Fiber Optic Technician (CFOT), or similar are advantageous.
VoiP experience.
Benefits:
401k matching
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Business expense reimbursement
Mileage reimbursement
Paid time off
Hybrid Work Schedule
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