Tier 2 Helpdesk Technician Job at IQ Clarity, Dallas, TX

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  • IQ Clarity
  • Dallas, TX

Job Description

We’re looking for a well-rounded Tier 2+ Helpdesk Technician who thrives in a customer-facing role and enjoys solving real-world IT challenges. This role offers the flexibility of working from home, with occasional travel to client sites around the DFW area.

What You’ll Do:

  • Troubleshoot and resolve escalated support tickets, including VPN, VoIP, and networking issues
  • Provide hands-on support with Active Directory, Exchange, Office 365, and RMM tools
  • Configure and manage switching, routing, and firewall systems (Sonicwall and Fortinet preferred)
  • Support and maintain client VoIP systems
  • Use automation where possible to streamline recurring tasks
  • Communicate clearly with end-users and clients, delivering solutions with professionalism and empathy

What We’re Looking For:

  • 3–4 years of helpdesk or technical support experience
  • Strong understanding of networking fundamentals (switching, routing) and VPN configuration
  • Hands-on experience with firewalls (Sonicwall and Fortinet preferred)
  • Solid skills in Office 365, Active Directory, Exchange, and VoIP
  • Track record of handling tickets efficiently and independently
  • Familiarity with RMM platforms and automation for routine support tasks
  • Strong problem-solving and communication skills

Nice to Have:

  • CompTIA or other relevant certifications
  • Prior experience supporting SMB environments

Job Tags

Work from home,

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