Job Description

Job Title: Industrial Solutions Consultant

Department / Location: Toyota Midsouth

FLSA Status: Exempt

Reports To: Sales Manager / TMH of TN Executive

Job Description:

The Industrial Solutions Consultant will play an integral role in the identification, evaluation, demonstration, quoting, selling and supporting of material handling and industrial equipment. This individual will consult with customers in both a one-on-one, and joint team sell partnership focused on problem solving. This consultant will be responsible for exponential revenue growth as it relates to the sales of new and used equipment, material handling solutions, and equipment that provides industrial customers with a safe and efficient facility. In this role, the consultant will be responsible and accountable for the overall performance of a specific geography.

Essential Responsibilities:

• Achieve business plans and goals for all portions of business including, but not limited to, new Toyota forklift sales, used forklift sales, and allied equipment sales.
• Partner with internal departments and sister branches to provide total customer satisfaction
• Identify and gain new prospects and customers in the specified geographic territory
• Achieve sales goals within targeted competitive accounts, follow-up with leads, demonstrate product knowledge
• Develop and execute strategic selling plans for accounts including coordination and communication with all affected Allied personnel
• Prepare progress updates for bi-weekly review with Vice President of Sales
• Promote parts, service, and rental sales
• Be an effective business partner to customers and prospects by understanding their business needs
• Utilize CRM system to manage activities including but not limited to itineraries, call reports, prospecting, marketing and maintaining the database
• Utilize available technology to be an effective and efficient in all interactions
• Ensure professional development by staying informed with the latest industry trends and completing all required professional training

Key Performance Indicators:

• Gross profit
• Diversity of customer base
• Diversity of sales mix
• New Toyota forklift market share achievement
• Class 2 sales growth
• Full alignment with our Core Values

Skills, experience, and education needed to perform the job:

• College degree preferred
• High School diploma or equivalency required

• 3+ years of sales experience
• 3+ years of experience in solution development
• Ability to influence customers to choose Toyota
• Well-developed communication and interpersonal skills and a “team-oriented” approach to the achievement of tasks
• Effective communicator both written & verbal to convey professionalism, tone, urgency/empathy
• Strategic problem solving
• Analyze trends and make applicable adjustments to ensure profitable growth
• Perform under pressure
• Patience and ability to negotiate in a fast-paced environment
• Goal achievement
• Basic computer & iOS skills.

Behavioral Competencies:

• Demonstrates, follows, and lives by Toyota Material Handling of TN's Core Values
• Quickly learns and applies information, knowledge and skills.
• Expresses information and ideas clearly and concisely and confirms understanding.
• Demonstrates efforts to add value for customers (both internal and external) and respond to their needs are of critical importance.
• Supports Toyota values of performance, quality and respect through both word & action.
• Works cooperatively with others and ensures team effectiveness.
• Perseveres with a task or plan when faced with obstacles or adversity.
• Ensures completeness and accuracy of tasks, information and activities.
• Effectively manages own time by planning activities and setting priorities.
• Strives for high standards of performance
• Follow all established safety rules and procedures, including those established by the customer.

Terms and Conditions:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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